EOS Implementer Directory

Murray Smith

Professional EOS Implementer

Service Area: Melbourne, Regional Victoria, Tasmania

Murray is driven by making a difference and having a positive impact on organisational performance. For the last ten years Murray has been establishing, restructuring and re-engineering government bodies to improve their contribution, maximising value from the public investment. The areas of focus have included customer service, IT refreshment, field operations and support services. Through these experiences Murray has worked with the following industries; health, construction, hospitality, gaming, property, other licensed industries (e.g. vehicle traders), and integrity agencies overseeing public servants. He has engaged effectively as an executive with various industry associations, members of parliament and various public inquiries.

Murray has developed an astute understanding of the linkages between strategy and operational execution. Having been part of executive leadership teams, Murray is passionate about providing clarity to businesses to improve their desired outcomes rather than just outputs.

Prior to this work Murray had a fifteen year career as a police officer. During that time Murray learnt the important lessons of calm decision making in the face of extreme adversity, assessing risks and opportunities and the value of focussing on the operational context of core business. Murray performed various duties in his policing career ranging from first response duties, participating in a drug task force, undertaking detective duties and leading operational police. Murray is the recipient of two commendations, one group citation, the Victoria Police Ethical Service Medal (15-year bar) and the National Medal (Commonwealth) for long and diligent service helping the community during times of crisis.

Murray is passionate about continuous improvement in his own life as much as those he works with. He holds an MBA from the Massachusetts Institute of Technology (MIT), a centre of excellence for innovation and entrepreneurship. Additionally, Murray holds a Master of Human Resource Management and Industrial Relations and a Bachelor of Arts (Criminal Justice Administration) both from RMIT University in Melbourne. Murray has also attended an executive program for senior executives at Harvard University.

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